At Cheap Back Boxes Store, we take pride in supplying high-quality metal clad electrical components to professionals and DIY enthusiasts. While we ensure all our products meet strict quality standards before dispatch, we understand that sometimes returns or exchanges may be necessary.

Our Returns Policy

We offer a 15-day return policy from the date you receive your order. To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
  • Fused spurs (Metal Clad Fused Spurs)
  • Any electrical item that shows signs of installation attempts

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email our customer service team at [email protected] with your return request within 15 days of receiving your order.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
  3. Receive Instructions: We’ll email you the return address and any specific instructions within 2 business days.
  4. Package & Ship: Securely pack the item(s) in their original packaging and ship to the provided address. We recommend using a trackable shipping service.
  5. Confirmation: Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). Shipping costs are non-refundable.

Refund Processing

Approved refunds will be processed within 5 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Exchanges

We currently don’t offer direct exchanges. To replace an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damaged/defective item
  • A brief description of the issue

We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Back Boxes Store Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Name of Product] Quantity: [Number of Items] Reason for Return: [Reason – e.g., Wrong Item, Defective, Changed Mind] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Need Help?

Our customer service team is here to assist with any return or exchange questions. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT