At Cheap Back Boxes Store, we’re committed to making your electrical component shopping experience smooth and hassle-free. Below you’ll find answers to our most common questions about products, delivery, payments and more.
Product Questions
What types of electrical components do you sell?
We specialise in premium electrical installation components including:
- Back Boxes (plastic and galvanised steel)
- Front Plates
- Junction Boxes
- Metal Clad Fused Spurs
- Metal Clad Sockets and Switches
- Weatherproof Outdoor Sockets and Switches
Are your outdoor electrical products weatherproof?
Yes, all our outdoor sockets and switches are designed to be weatherproof and durable for exterior installations. They feature robust casings and protective covers to withstand the elements.
What makes your metal clad products different?
Our metal clad range (sockets, switches and fused spurs) features heavy-duty galvanised steel construction for superior durability and safety in commercial or industrial settings. They offer excellent protection against impact and environmental factors.
Ordering & Account Questions
How do I place an order?
Simply browse our products, add items to your cart, and proceed through our secure checkout. You’ll need to provide delivery details and payment information to complete your order.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Delivery & Shipping
Where do you deliver?
We ship worldwide to most countries, excluding some remote areas in Asia. During checkout, you can enter your address to confirm we deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): Faster delivery via DHL or FedEx (10-15 working days after dispatch) with full tracking
- Free Shipping: Economical option via EMS (15-25 working days after dispatch) for orders over £50
How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email once your order is dispatched. Free Shipping orders via EMS may have limited tracking depending on destination.
What if my order hasn’t arrived within the estimated timeframe?
Please allow the full estimated delivery time plus a few extra days for customs clearance. If your order still hasn’t arrived, contact us at [email protected] with your order number and we’ll investigate.
Returns & Refunds
What is your returns policy?
We accept returns within 15 days of receipt, provided items are unused and in original packaging. Please contact us first to arrange your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was faulty or we made an error in your order.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.
Technical Support
I need help with product specifications or installation – can you help?
While we can provide basic product information, we recommend consulting a qualified electrician for installation advice. Our products are designed to meet UK electrical standards.
Where are your products manufactured?
We source our products from reputable manufacturers worldwide, with many items meeting British Standard (BS) specifications. All products undergo quality checks before shipping.
Still Have Questions?
Our UK-based customer service team is happy to help with any other queries. Contact us at [email protected] and we’ll respond within 24 hours on business days.
Remember: For urgent orders, choose our Standard Shipping option to get your metal clad switches, outdoor sockets or junction boxes delivered fastest!